OPERATIONAL POLICIES & TASTING POLICY
Operational Policies of Ole' Orleans Winery and Tasting Room
GUESTS MUST BE 21 YEARS OF AGE
OLE' ORLEANS WINES AND WINERY RESERVES THE RIGHT TO
REFUSE SERVICE TO ANYONE AT ANYTIME FOR ANY REASON WITHOUT EXCEPTION
MINORS UNDER 21: AND I.D. CHECKS
Anyone under the age of 21 is permitted in the tasting room while an adult is in attendance or making a purchase. Also on our Vineyard Terrace areas with the same supervision. If you appear to look under 30 years of age you will be asked to present proof of such with a valid State-issued Drivers license.
Because of inherent safety hazards, that are associated with the aspects of wine production, Winery guests are not permitted to enter our production areas at any time unless accompanied by Ole' Orleans Winery staff or are participating in a structured Winey tour.
TASTING ROOM POLICY:
Our tasting room main bar area has very limited service areas and space: sound carries. Please be considerate of our servers and other guests that are here to enjoy a pairing experience. It is for that reason that we do no allow gatherings inside our main bar area for any parties larger than 20 people. Due to Covid-19, groups are not generally allowed indoors during normal business hours. With the exception of inclement weather. Groups larger than 15 but smaller than 12 must make arrangements in advance for a tasting.
Walk-in Tastings for our wine pairings on Saturdays are on a first come first served basis inside at the bar or outside in the courtyard area. Unless previous arrangements have been made in advance with the Winery.
ACCEPTABLE FORMS OF PAYMENT:
Cash, Debit, Credit, Master Card, Visa, American Express, Discover. We do not accept personal checks.
REFUND POLICY (TASTING ROOM):
All sales are final. Tasting bookings can be rescheduled to a later date based upon availability. There will be no refunds under any circumstance. Accommodations will be made for outdoor tastings that experience rain "during" a scheduled tasting. All merchandise sold in the Ole' Orleans Winery Gift Shop cannot be refunded or exchanged. All items in the Gift Shop are specialty items with very limited quantities.
We do not allow smoking of any type anywhere on our property, inside or outside. This includes all types of e-cigarettes and all current vaping devices. Please do not ask!!
Ole' Orleans Winery takes the consumption of alcohol and its control in the sale of such very seriously. This is mandated by Federal and State Local Laws. A person or persons who appear to show signs of intoxication while on-premise will be refused additional service at Ole' Orleans Winery. Guests who arrive at Ole' Orleans WInery who appear to be or are intoxicated will be refused service and barred entry to our facility. We are a zero tolerance facility for alcohol abuse and its effects on our guests and Vincent staff members. In cooperation with local law enforcement agencies. And as the circumstances of any event might dictate please know that local law presence will be called to intervene on behalf of ole' Orleans Winery and its Guests to protect our rights under the
ALCOHOL BEVERAGE CONTROL License laws as issued by the State of Louisiana. This policy is Non-Negotiable.
Only service pets are allowed inside the tasting room. In the future, Non– aggressive pets are welcomed outside. Pets must be kept on a leash at all times. We do provide water for your pet and ask that you take the responsibility to clean up after your pet. Pets are not allowed to wander at any time and are asked to be kept on their leash.
FOOD AND OUTSIDE BEVERAGES:
All outside Food and Beverages (specifically alcoholic) are not allowed to be brought on to the premise for consumption by our guests for tastings. Outside food is allowed during a booked Special Event only. No Spirits are allowed at any time for any reason. Wine is the only alcohol allowed to be consumed on-premise.
PRIVACY ON THE PREMISE:
Ole' Orleans Winery and Tasting Room, is designed with our Winery building that houses a Tasting Room and winery Production facility.
Handicap access is provided for our guests with those that need, Parking, Pathways, Bathrooms, and Bar area.
RESERVATIONS FOR THE WINERY: