Frequently asked questions
Do you ship wine?
Yes! Our wine is currnetly shipped to the following states:
AK AZ CO DC FL GA HI IA ID IL IN KS
LA MA MD ME MN MO NC ND NE NH
NM NV NY OH OK OR PA SC TN TX
VA VT WA WI WV WY
Special Process Shipping
Alabama California
How do I track my order?
When your order ships you will be sent a tracking number. You can also login in to your account and look in Purchases where you can click on the tracking number for the status.
Does someone 21 or older have to sign for my order?
Yes, it's state law.
What if I'm not in when UPS delivers?
UPS will make three, consecutive, business day attempts to deliver your order.
They won't specify the time of delivery, but will specify the date(s).
If unsuccessful after three attempts, UPS will hold your order five days at one of their local distribution centers. It will then be your responsibility to pick it up.
After the five days it will be returned to the winery. If the order is returned you are charged for the return shipping to the winery, and then the reshipping back to you.
An alternate delivery address or delivery date can be specified while the order is in transit. There is a $20 per package fee for the in-transit change plus any additional shipping charges.
Can I get a refund for a wine tasting?
NO REFUNDS OR RETURNS.
Our goal is that all our customers get to enjoy our wine tasting experience. In the event you are unable to attend your scheduled booking, we will happily reschedule your tasting or provide a store credit. Should you have a booking issue, please contact us via email at Info@oleorleans.com or via phone at 504-354-2249.
